Return & Exchange Policy

Return & Refund Policy

Return & Refund Policy


About the return .


Do we accept easy return ?Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 30 days.


1. Items returned within 30 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to cantact us, our customer service will reply to you as soon as possible.


2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.


3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.


4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.


5. After the return request has been authorized, the products can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.





On condition that the hair you returned is in good condition. If you don't want refund and just want exchange different hair ,we do accept,for the new hair you want,if it's price is higher than the returned products, you need pay the different price to get the new hair, if  the new hair is lower than the products you returned,we will arrange different price back you and arrange new hair package for you asap.All the process,we will contact you via Email, so pls pay more attention to your Email.