About the return .

 

Do we accept easy return ?Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 30 days.

 

1. Items returned within 30 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to cantact us, our customer service will reply to you as soon as possible.

 

2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

 

3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly. Email Address: support@zsfhair.com   

 

4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.

 

5. After the return request has been authorized, the products can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number. Email Address: support@zsfhair.com   

Return Adress :

USA order 

Name:PIC--Han xiaojing     

1070 Northgate St
Unit C
Riverside CA 92507
Tel: 9512186969

Other country order ：

Name:Han xiaojing   

1101,Yifengguoji , Weiduqu ,Xuchang,Henan,China

 

Refund or Exchange 

 

Refund

 

1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will offer full refund for you.

 

2.If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), we will remove $20 from your payment as loss of shipping fee, and before you do any return,pls contact our team service Within 30 days after you receive the hair packet.

 

3.Once your return products is received and inspected, we will send you an email or message to notify you that we have received the item. We will also inform you of the approval or rejection of your refund. Once we make agreement, then the refund will be processed, we will deal the refund via the payment we received from paypal, if you do have a register paypal, you will get the refund within 1-2 working days or so,if you are using debit card or visa card payment methods, which would take 7-10 working days, if you want it back quicker, you can contact your local bank service. If you no longer use the original card, please contact us in advance to avoid any loss.

 

4.If the hair is damaged or defective, we will do partial refund ,of course, our customer service will chat with you for the detailed refund information.

 

 Exchange 

 

For exchange order ,Please note to return package in about 10days with hair no used after contact with our service support@zsfhair.com 

On condition that the hair you returned is in good condition. we will refound payment after package recieved . and can place a new order for the different hair .