To ensure fast and accurate processing please use the Returns Portal before sending back your return. Orders sent without following this process will be delayed and may cause crediting issues.

All returns will be refunded in original method. 

Due to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment.

Q: Didn't receive your refund?

A: Please make sure to check all folders including Spam on the email address associated with your order. If you lost access to your email you’ll need to contact us below with your order number, full name, and billing address.

Q: Returned multiple orders in 1 package?

A: Please do not group returns like this in the future as it can cause major delays and incorrect crediting. 

It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. In the case they missed an item please contact us and include the order number and item(s) missed.

Q: Received less refund than you expected?

A: Pls contact with our service support@zsfhair.com