Shipping & Tracking

Our goal is to provide safer and faster shipping options wherever you live.

The time frame for order delivery is divided into two parts: processing time and shipping time.

1. Processing time

Processing time: 1-5 days. Fulfilled: Mon - Sat.

Order cutoff time: 11:00 PM (GMT-08:00) Pacific Standard Time.

We do not process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.

2. Shipping Time

Ship to United States: 3-6 Business days. Shipped: Mon - Sun. Shipment from China. Shipping Method: UPS/USPS/Fedex.

Ship to Canada: 3-6 business days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL/Fedex.

Ship to Mexico, United Kingdom, France, Germany: 5-10 business days. Shipped: Mon - Sun. Shipment from China. Shipping Method: Geswl

Ship to United Arab Emirates: 7-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL/Fedex.

Ship to South Africa: 7-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: Dpex.

Ship to other countries: 7-10 days. Shipped: Mon - Sun. Shipment from China. Shipping Method: DHL/Fedex.

Attention: although we try to ship your hair to you as fast as possible, please don’t order hair less than 48 hours before you need it! It's always better to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.

PS: There might be some delays due to the force majeure recently. Express company will priority arrange shipment for medical and living supplies, other shipments will delay than usual, hope you could understand, we will pay more attention to the shipment, any questions please feel free to contact us!

Shipping Fee

For China, it is free shipping.

For United States, Canada, Mexico, United Kingdom, France, Germany, it is also free shipping.

For rest of world, we charge $20-$25 for one order.

Please Noticed:

We don't process orders on Sunday, because shipping companies all do not work on Sunday.

Processing & shipping times may be extended during holidays.

Orders will only be remained for 5 working days after submission when the phone number is missing or the address is incomplete. Longer than that, order will be cancelled and money will be returned accordingly. So please make sure to leave the correct shipping address and contact number when you place an order.

About order address issues

All customers are responsible for entering the correct information for the bill and shipping address of the order. Any address or order change request will be considered but not guaranteed (since the address is incorrect, the order will be returned to our warehouse and you will be responsible for the additional shipping charges. There will be no refund for abandoned or abandoned shipments.)

After the package be shipped out, the shipment is not able to be stopped, so if you want to cancel the order but contact us too late, you can return it for a full refund after you receive the package. For more information on how to return, please click on the return policy. The only thing we can do is wait for the parcel to return to us. When we are determined to return it to the warehouse, we can ship it to your correct address or return the order amount to you.

Package Delivery

It is strongly recommended for you sign for delivery,  If package shipped to the correct address or right door frontal by shipment agent ,we won't be responsible for the missing after delivery.

We will update your tracking number via email, with all our orders with verified tracking numbers and links. Tracking numbers can take several hours to update. If you have a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Once the package leaves our shipping location, you will need to contact them to resolve some issues.

If you have previously encountered a lost or stolen package, we recommend that you send the package to your work address to ensure that you receive your package safely.

Please contact us within one week since the package shows delivered if you didn't receive it, the shipping company does not accept investigation requests for packages delivered over one week.